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Why Relationships Matter

Why Relationships Matter

What do Tom Jackson and I have in common? The answer is passion.
  • We both love what we do.
  • We both believe in the power of relationships.
The two aforementioned attributes translate into customer service excellence because customers would rather buy from and be served by passionate people. Check out Jackson Systems website HERE.

Tom Jackson and I met during a recent trek. Investing time with our industry’s finest makes travel more fun.

How much fun? The below photos tell the story much better than anything I can write.

And each image displays the power of relationships.

Since August, I have been on the road much.  My November and December schedule is mostly in-house – I’ll be writing new online courses.
Lots of technicians are earning NATE CEH credits with our online courses.
In FebruaryMarch and April of 2018, I will driving out west – starting on the I-70 corridor.  See below map (click on the map to see my calendar). Book your training dates now.  My schedule will fill fast.

Lots of technicians are earning NATE CEH credits with our online courses. Our courses are available on many HVAC manufacturers websites and through


Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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