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Why Forgive?

Why Forgive?

Forgive others, not because they deserve forgiveness, but because you deserve the peace.

When is the last time a close acquaintance hurt your feelings and/or broke your heart?

I suppose we all have acquaintances who can be high maintenance. Whether they do so intentionally or not, these folks can make us feel hurt, depressed, defensive, exhausted and angry.  Harboring vengeful emotions is self-destructive and it only makes things worse.

People are not punished for their anger, they are punished by their anger.

Therefore, suspend your anger.  A grudge is too big a load to carry around.

Make a choice to forgive and let it go.  You will feel much better and healthier too.

A positive attitude is a choice.

Therefore, make a daily choice to remain positive in the midst of people who seek to boost their own esteem at the expense of  hurting another person’s feelings.

Writing in a journal or diary can be a therapeutic activity to vent your emotions so you can let them go.

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Forgive others, not because they deserve forgiveness, but because you deserve the peace.

Service professionals who handle difficult and upset customers must practice daily forgiveness.  My experience has taught me to take the high road with a calm, constructive demeanor – regardless of a customer’s behavior.

A helpful tone of voice, a slower pace of speech and an empathetic attitude speaks volumes about our willingness to serve customers.

Then, after a difficult service situation…. stop and forgive.

Where is Steve Going Next!

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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