Merry Christmas!
My last video of 2020! You're going to enjoy this. It has been a fun year. I'm thankful for family and friends and the wonderful clients who invited me to serve their companies in 2020. My best wishes for much good…
Employee Development: Saying “May I”
Employee development includes the subtle behaviors that add finesse and professionalism. When asking a customer for their address, a service professional should ask, “May I please have the street address?” because this provides further courteous differentiation. Using the phrases “May I,” “Please,”…