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The Personal Touch

The Personal Touch

Personal notes and letters go a long way towards conveying a special message. After a recent client assignment, a personal “thank you” letter arrived in my mailbox.  This made for a memorable experience.

Watch the below 45-second video about the letter that made my day!

Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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