Steve’s the MAN , we have had him in our place several times and our people have always “bought in ” the idea of the Customer experience! Steve also practices what he preaches!
Steve Coscia’s new DVD, Convert Phone Calls into More Sales, is real powerful. We use this DVD here for our sales training. Common sense ideas and very innovative. Great resource!
I just finished reviewing Steve’s new DVD, Contractor Soft Skills, and Steve has done it again. He has provided the type of affordable, and repeatable training our employees need every year. I have hired Steve to come into our facility and train plus purchased most everything he has to offer. I would advise anyone with a need for customer service training to hire him and don’t think twice about it. It will be money well invested.
We at Remington College are thankful that Steve Coscia visited us to teach a soft skills class to our HVAC students.
Your course has proved very effective in training new students in the important Soft Skills needed in our industry and we are grateful.
Learning these skills sooner than later is ideal for the two years remaining in the UA Local 33 apprenticeship program. Steve’s book and seminar are relevant instruction that helped me to build more confidence when serving customers.
We like the new textbook and PowerPoint. It is more streamline and flows through the topics in an easy-to-understand and logical sequence.
We have been using Coscia’s textbooks and curriculum materials since 2009. Coscia’s curriculum gives our students the customer service edge and this improves our student retention and our student’s placement.
With your soft skills curriculum, our student learn about service through the eyes of the customer and the scripting suggestions in the textbook enable students to apply proper communication skills,
Our call center has 30 agents and your book, TELE-Stress has been helpful in reducing our agent stress level and increasing agent productivity. Thanks You.
Our residential HVAC revenue is up 30% in the first 6 months after we started working with Steve. Our employees really learn from the Coscia Training System. It is easy and very engaging. I do the training myself.
I have just finished reading your book, Customer Service Over the Phone and found it very insightful and useful.