Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.

Sherri L. Nelson
Manager, Guest Relations, Olive Garden
Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.
I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.
I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.
I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.