skip to Main Content

Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.

I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.

I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.

I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE.  Thanks again for your commitment to customer support.

Back To Top