Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.
I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.
I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.
I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE. Thanks again for your commitment to customer support.