Love Holds Everything Together!
How many times has someone advised you to find a career you love? "If you love your job, then you'll never work a day in your life," they'd say. While there is much truth to that advice, the reality is…
Employee Development: Saying “May I”
Employee development includes the subtle behaviors that add finesse and professionalism. When asking a customer for their address, a service professional should ask, “May I please have the street address?” because this provides further courteous differentiation. Using the phrases “May I,” “Please,”…
Tenacity and Follow Up – Do They Matter?
Most folks don't know that during the last few years, I have been working behind the scenes to earn the Certified Speaking Professional (CSP) designation. As a fourteen year member of the National Speakers Association and past-president of the Philadelphia…
Christmas and Family Memories
The Christmas season still excites me with heartfelt family memories. One such event occurred for me back in the 1970s. It was a Saturday afternoon family Christmas gathering in December of 1976 and my Uncle Mike engaged me in a…
What Will They Think of Next?
Never in my wildest dreams did I think technology could display a career retrospective in 30 seconds. Live and learn.
Encouragement, Service and Mentoring
Ever have a job that was so good and easy to do that you couldn't believe you were getting paid to do it? Following one’s passion has career advantages and a mentor can certainly help. Life’s routine events can result…
Happy Mother’s Day
This blog post is dedicated to mothers everywhere who do more than just nurture and coddle, because mothers also provide a keen sense of toughness. My mother was born in 1919 and her teenage years coincided with the Great…
Empathy For Dispatchers
Empathy is the psychological software that allows people to care about those who need help. It is the capacity to feel the emotions of others. The presence of another caring person makes people feel more connected. It is empathy that…
What a Customer Sees From Their Window Matters!
A customer's first impressions about a contractor begins with what they see from their window.