Pat Davison is Delaware Propane's general manager and he REALLY cares about people. What makes Pat so special is that he invests in his employees. I first met Pat at a National Propane Gas Conference in Nashville, Tennessee. His daughter,…
Customer service superiority and building rapport were the themes throughout New Hampshire and Vermont as numerous fuel dealers attended my customer service seminars. Participating in small groups, attendees created diagrams and acrostics on flipcharts. Plus, internal follow up obstacles were…
The behaviors that enable propane service professionals to be more persuasive begin with self-confidence in their employer's services, value deliverables, policies and procedures. It is this self-confidence that makes a person more comfortable in building a relationship. When an employee is…
September is National Piano Month. Piano playing seems to make people smile. When possible, I bring my piano along on business trips and practice in hotel rooms. Playing piano feels good and it keeps my fingers loose.
The inception for a New England trip began when my older sister, Joanne, said that she'd be in Stonington, Maine for the summer. "Come and visit," she said. "We'll be here through September." New England's summer beauty along with visions…
Success Story Woodstock Gas in Woodstock, Georgia has been transformed during the last few years through a series of improvements. According to Mike Hill, company president, the changes have resulted in improved profitability, more satisfied customers and happier employees. “One…