Listening skills in 60 Seconds
This new "Listening Skills in 60 Seconds" video is concise and comprehensive. Applying these vital relationship skills will make you a better listener.
Dreaded Morning Customers
This new video about Dreaded Morning Customers is concise and informative. What happens in the morning can often set the pace for the remainder of the day. Watch the video and learn.
Convenient Listeners
Do you know any convenient listeners? The person who speaks can minimize convenient listening in others by being more concise and saying less. Conveying too much information causes a convenient listener to only hear what they like. Say less, not…
The “Dear Mom” Strategy
The below video was captured during a recent trek. The weirdest thoughts and ideas pop into my head while I'm driving. Does this happen to you? This video features the "Dear Mom" strategy.
Listening Skills – At The Counter
Listening skills may not be the first thing that comes to mind at a plumbing and heating supply house. During one of my treks, I made the time to acquaint myself with the front counter people. I usually find an…
Here’s To The Innovators
Here's to the innovators. Innovators ask simple questions. These are the customers who ask, "Why not?" Their vision for future improvement drives their curiosity. The innovators may appear high-maintenance at first. But, for every customer who asks "Why not?" it…
The Art of Asking Questions
The basics of good communication and the art of asking questions include the mutual understanding that talking alone is not communicating. Service leaders have learned that good communication happens when someone speaks and another person hears, qualifies, and then understands what…