HVACR Education and Flip Charts
The nice PHCC folks invited me to speak at this week's PHCC CONNECT conference in Hollywood, Florida. In addition, I will be conducting a separate seminar for the plumbing and heating apprentices who are attending PHCC CONNECT. My travel plans…
Pipe Corrosion and the Future Workforce
"There's water pouring through the kitchen ceiling," screamed my wife. Our son was taking a shower upstairs and unbeknownst to him, the kitchen was getting soaked. It was time to call the plumber. Thankfully, our plumber was just finishing up…
Colleges, Friends and Fear
Serving colleges who teach my company’s curriculum has many benefits. The biggest benefit is the terrific people who I meet along the way. Dennis Soukup is the Department Chair at the College of Southern Nevada and he is also a…
Happy Mother’s Day
This blog post is dedicated to mothers everywhere who do more than just nurture and coddle, because mothers also provide a keen sense of toughness. My mother was born in 1919 and her teenage years coincided with the Great…
What a Customer Sees From Their Window Matters!
A customer's first impressions about a contractor begins with what they see from their window.
The Blackberry Dance
Who is more important? The person with whom you are speaking face-to-face, or the caller who is making your mobile