Bryant & Stratton College with help from Wakefield Research reported that a reality gap exists among U.S. adults age 18 to 34 regarding soft skills and employment. Based on the research, 18 to 34 year olds do not understand the importance…
Among my clients, there remains one consistent factor: The good companies want to get better. During the last 16 years, I have only been hired by the best companies. When I enter a new client’s facility for the first time,…
Interview with Steve Coscia on Fox’s Good Day New York. Steve Coscia’s customer service strategies enable companies to achieve world-class