Soft Skills & Customer Service Excellence
SHARPEN YOUR SERVICE SKILLS. These customer service videos are loaded with insightful strategies. Watch them again and again.
How Would You Handle a Difficult Customer?
The question: how would you handle a difficult customer? is frequently asked. Every service and sales professional faces the same dilemma on a daily basis whether customers contact them via telephone, walk in to their establishment, or correspond in writing.…
On The Road Again
A southbound trek begins today. Left Philadelphia at 7:00 am and I'll be in Richmond by lunchtime (if anyone near Richmond wants to meet for lunch, I am available). Clients in Virginia, North Carolina, Georgia and Florida will get…