Some service professionals think listening is the same as hearing. This is a risky misconception because it leads people to believe listening is passive. Big mistake. Hearing a message is a passive exercise; but listening to a message requires mental energy, and this…
Most folks don't know that during the last few years, I have been working behind the scenes to earn the Certified Speaking Professional (CSP) designation. As a fourteen year member of the National Speakers Association and past-president of the Philadelphia…
During the last three weeks, my routine follow up discipline resulted in MAJOR business and personal achievement. It wasn't always like this. There were times when I made the excuse that I was too busy to follow up. Dumb excuse.…