How many times has someone advised you to find a career you love? "If you love your job, then you'll never work a day in your life," they'd say. While there is much truth to that advice, the reality is…
Hearing and listening are not the same.
Keeping a problem from getting worse is “containment” and a service professional can help a customer remain calm to facilitate
60 second preview of Steve Coscia's Contractor Soft Skills DVD. Guaranteed to enhance technician behaviors and differentiate your company's service.