What a Customer Sees From Their Window Matters!
A customer's first impressions about a contractor begins with what they see from their window.
Problem Containment
Keeping a problem from getting worse is “containment” and a service professional can help a customer remain calm to facilitate
Cognitive Capture
When our cell phones distract us from our whole environment, this is called cognitive capture.
Contractor Soft Skills
60 second preview of Steve Coscia's Contractor Soft Skills DVD. Guaranteed to enhance technician behaviors and differentiate your company's service.