A local Chamber of Commerce recently hosted my speech on the topic of how to tell a "Signature Story." It's a topic that I feel passionate about and my enthusiasm must have been contagious. The audience was engaged and lively…
One of the most courageous tactics in the world of customer service involves a situation that is infrequent yet volatile. Handling these events with a spirit of fearlessness is vital for customer service success and for long-term sanity. The nature…
Last month, I phoned an Atlanta hotel to verify my room reservation. I was speaking at a national trade conference and the host had made the hotel accommodations. Since I had materials to ship in advance, my intent was to…
Steve Coscia explains why professionals must leverage their "Tone of Voice" over the phone.
Steve Coscia explains how the loed exhale over the phone detracts from a person's vocal image.
Steve Coscia explains that speaking with an articulate voice enahnces how others perceive you.
Steve Coscia, customer service expert, is interviewed on Comcast CN8 Real Life program. His books, DVDs, E-Learning and Curriculum have
Interview with Steve Coscia on Fox’s Good Day New York. Steve Coscia’s customer service strategies enable companies to achieve world-class
Promotional video about Steve Coscia's depth and experience as a customer service expert. Go to www.coscia.com to learn more.