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Service Manager Toughness

Political correctness has changed the way managers view toughness. Service managers demonstrate their concern for employees when they practice tough love. Raise the bar – your employees will appreciate it.

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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