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Steve is rated “best speaker” at conferences worldwide. His stories are lively, his case studies are relevant and his speaking style is highly interactive. The audience has fun while engaging with Steve in a highly interactive experience.  Steve educates and energizes as he shares practical ideas about a world-class customer service culture. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide. An avid researcher of customer service trends, Steve conducted one of the industry’s first studies of stress in the customer service environment. This survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications. His books, videos, audio programs and e-learning have helped thousands of customer service professionals.

Seminar Titles

  • Converting Phone Calls Into More Sales
  • Serving Commercial Clients (Office Bldgs, Industrial, etc.)
  • Customer Service Superiority
  • Technician Soft Skills – Commercial & Residential
  • Handling Irate or Difficult Customers
  • Serving Today’s Convenience-Focused Customers
  • Building a World Class Service Team
  • Tele-Stress: Phone Stress Relief
  • High Octane Service Management
  • How To Lead and Facilitate an Employee Meeting

Our ClimateCare member contractors loved Steve’s keynote speech…and they didn’t hesitate to tell us. We would wholeheartedly recommend Steve to any organization or group looking for a speaker who conveys stories filled with humor, historical relevance, industry trends and value-added information.

Mario Bernardi, Executive Director ClimateCare Co-Operative


Steve’s humor, depth and experience comes through in his delivery. High caliber seminar. Our PHCC members gained valuable insight that they could put to use immediately.

Our member’s office staff and field technicians attended Steve’s seminar. Excellent value!

Rocco Fana, Executive Director PHCC Ohio Chapter

We like the new textbook and PowerPoint. It is more streamline and flows through the topics in an easy-to-understand and logical sequence.

Don Howerter,
LEED AP O+M, UA Local 353, Peoria, IL

Questions? Call Steve at 610.853.9836

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