4th Edition Customer Service Handbook
60% of the text is revised and rewritten.
Taught at more than 200 colleges in the USA and Canada! Thousands sold worldwide! This Customer Service Handbook is an industry BEST-SELLER!
- Relevant scripts for handling every service situation imaginable.
- The secrets and inside tips to retain and grow your customer base.
- Anecdotes based on case-studies and field work.
- Extensive flowcharts designed to simplify your service operation.
- Interactive crossword to insure information retention.
This Book Includes Insightful Information
- The First Impression
- Personal Accountability
- Teamwork & Cooperation
- Listening Skills
- Neatness & Cleanliness
- Being on Time
- Honesty & Integrity
- Handling Difficult Customers
What Customers Are Saying
I just finished reading your Customer Service Handbook. Your book put us back on track. Thanks.
James L. Pompetti, Pompetti Heating & Air
Your excellent book, the Customer Service Handbook, gave our employees additional insight into achieving world-class service status.
William Ronayne, Brandywine Heating & AC, Inc.