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4th Edition Customer Service Handbook

$ 24.00

60% of the text is revised and rewritten.

Taught at more than 200 colleges in the USA and Canada! Thousands sold worldwide! This Customer Service Handbook is an industry BEST-SELLER!

You Get:

  • Relevant scripts for handling every service situation imaginable.
  • The secrets and inside tips to retain and grow your customer base.
  • Anecdotes based on case-studies and field work.

Additional Features:

  • Extensive flowcharts designed to simplify your service operation.
  • Interactive crossword to insure information retention.

This Book Includes Insightful Information

  • The First Impression
  • Personal Accountability
  • Teamwork & Cooperation
  • Listening Skills
  • Neatness & Cleanliness
  • Being on Time
  • Honesty & Integrity
  • Handling Difficult Customers

For The Crossword puzzle Answers – CLICK HERE!



What Customers Are Saying

I just finished reading your Customer Service Handbook. Your book put us back on track. Thanks.

James L. Pompetti, Pompetti Heating & Air


Your excellent book, the Customer Service Handbook, gave our employees additional insight into achieving world-class service status.

William Ronayne, Brandywine Heating & AC, Inc.


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