Customer Service E-Bundle

Load these audio files onto your employees Smartphone.

7 Downloadable Files for your PC, iPod or Laptop. Innovative and insightful ideas for today’s fast-paced service environment. Take these educational files with you wherever you go.

This bundle includes:

Service Excellence E-Book (60 Pages)

6 Mp3 Audio Files

1. Building Rapport with Customers
2. Dreaded Morning Customer Calls
3. Paying Attention to Details
4. Upselling to Boost Revenue
5. Averting the Service Placebo
6. Stable Problem Solving Strategy