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The Perfect Storm

The Perfect Storm

Have You Experienced a Perfect Storm?

The perfect storm is what happens when you complete projects ahead of schedule.  In business, unpredictable and positive factors converge when completed projects yield extraordinary success.  Watch the video to learn more.

Have you seen my video on FIRST IMPRESSIONS?

If not, then CLICK HERE.

HVAC Customer Service Handbook
HVAC Customer Service Handbook

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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