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The Perfect Storm

The Perfect Storm

Have You Experienced a Perfect Storm!

The perfect storm is what happens when you complete projects major ahead of schedule and then seek another project to complete.  In business, unpredictable factors can arise which converge with the projects you complete yielding extraordinary success.  Watch the video to learn more.

HVAC Customer Service Handbook
HVAC Customer Service Handbook

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If not, then CLICK HERE.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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