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Merry Christmas!

Merry Christmas!

My last video of 2019! You’re going to enjoy this.

It has been a fun year. I’m thankful for family and friends and the wonderful clients who invited me to serve their companies in 2019. My best wishes for much good health and future success.

Merry Christmas!

Below is a personal Christmas story you will enjoy.

It was a Saturday afternoon family Christmas gathering in December of 1976 and my Uncle Mike engaged me in a conversation. Uncle Mike’s demeanor was soft and articulate- he was a graphic design artist for a New York City advertising firm.

Uncle Mike asked me about my future plans. This simple question coincided with my own career soul-searching. My own internal tension about following my dream and pursue a musical career conflicted with reality: musical artists were poor. The musicians I knew were dependent upon their families and sometimes their spouses for financial support. Ability and skill had very little to do with musical success. Instead the major success factor was luck – being in the right place at the right time.

I answered Uncle Mike’s question with candor. Throwing my heart into the response, I described how I had been feeling about suppressing my musical talent. “My job is okay. I get the sense that not playing music professionally has left a hole in my life. And every year the hole gets bigger and bigger.”

Uncle Mike listened with great empathy. I sensed he fully understood my dilemma and after I’d finished he shared his own experiences. As a young artist, he also had a yearning to express himself artistically and he pursued his dream not knowing where it would lead. Eventually, through friends and acquaintances Uncle Mike learned about an advertising firm in need of a graphic artist. He applied for the job, passed the interview and began an upwardly mobile career that both satisfied his artistic and professional needs.

“Making a career change while you’re young is not a great risk.” he said. “You’re still young enough to bounce back and try something new. One of the worst emotions a person can experience is regret for not following a dream. Regret for mistakes will pass in time. But living with a lifetime of regret, because you were afraid to take a chance, is a personal tragedy. People who enjoy their work send out positive vibes and attract better career opportunities. ”

Next December in 1977, I met Uncle Mike at a family Christmas gathering. He beamed when he heard that I was actively pursuing a musical career. After I had described my band’s repertoire and touring schedule Uncle Mike completed the mentoring cycle with a few choice words.

“Stephen, last year about this time, you told me about your dream to pursue a music career. In the span of 12 months, look at all you have accomplished – I’m so proud of you.” said Uncle Mike.

I felt terrific. At the time I accepted the complement and assumed Uncle Mike conveyed an extemporaneously statement. Years later, upon further reflection I realized he carefully chose those encouraging words to ensure the maximum impact as a mentor.

My music performing career lasted about ten years and through contacts in the music industry I landed a technical support rep job at a New York musical instrument company.

Encouraging words from Uncle Mike changed my life for the better.

Merry Christmas to all!

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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