skip to Main Content
Learning Should Be Fun!

Learning Should Be Fun!

Serving the best companies is always more fun – especially when employees roll up their sleeves to participate in interactive learning exercises.

Airefco is one of the best HVAC distributors on the west coast and their employees seek innovative customer service excellence.  And they’re fun too.

The key to making education fun is good instructional design that aligns with a client’s business model and meets their specific needs.

Instructional design should be both cooperative and collaborative.

To see lots more photos, CLICK HERE.

In cooperative learning the instructor is the center of authority in the seminar, with employee tasks more closed-ended and often having specific answers.

A group, multiple choice word game exercise is a cooperative learning example because the answers are pre-determined.

On the contrary, with collaborative learning the instructor surrenders his authority and empowers groups of employees who are often given more open-ended, complex tasks whereas a group determines their own answers to complete an acrostic.

workforce development
Good instructional design should be both cooperative and collaborative so students can learn and work together.

There is no substitute for the fun factor during a seminar.  Other instructional design methods include robust multimedia (audio, video, animation, etc.) to keep employee attention tight and engaged.

Our Top 3 Customer Service Training Resources

Training & Managing System

Customer Service Training & Managing System

Click above image to learn more.

Training System

Customer Service Training System

Click above image to learn more.

Contractor Value Bundle

Contractor Value Bundle

Click above image to learn more.

workforce development
Signature stories engage an audience because the honesty and sincerity.

Learning Must Be Fun!

Telling signature stories is another competency that enables an instructor to keep employee attention high.

A signature story is a story only you can tell – it’s unique, like your signature.

It’s been my experience that audiences sense a story’s sincerity and honesty based on the delivery.

A well-crafted signature story makes employees lean in, sit up straight and hang on every word.

When it comes to being the best in any business category, one strategy remains true: the cost of training is less than the cost of ignorance.

And the best companies, like Airefco, view employee education as an investment, not an expense.

The cost of training is less than the cost of ignorance.

Check out my travel schedule. I’ll be coming to a city near you.  Just CLICK HERE.

Take Steve's Online Courses

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

This Post Has 6 Comments
    1. Hey Chandler, I will PM you so we can discuss Pernell’s training needs. How is Clark? My best to your dad and uncle Jimmy.

  1. Steve

    You do a great job in making listening fun, as your experience at AIREFCO shows us. Making TEACHING fun leads to engaged audiences, Customers included.

    Ensuring the audience stays engaged can only happen if they buy in to the “delivery” as you so eloquently stated here.

    See you in Vegas!

    1. Yes Victor – I’ll be training at the Verbena, Alabama Power Facility. Good to hear from you. I hope all is well.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Back To Top