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Listening Skills In 60 Seconds

Listening skills in 60 Seconds

This new “Listening Skills in 60 Seconds” video is concise and comprehensive.

Applying these vital relationship skills will make you a better listener.

As the video explains, the best way to avert mind drift is to exercise mental energy, ask questions to clarify details and then convey that they understood the other person’s message.

Listening requires lots of mental energy to keep a service professional’s mind active and attentive to what a customer is saying. In the absence of energy, the mind drifts off to La La Land and there’s a good chance that when this happens, vital information is being lost.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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