This new “Listening Skills in 60 Seconds” video is concise and comprehensive.
Applying these vital relationship skills will make you a better listener.
As the video explains, the best way to avert mind drift is to exercise mental energy, ask questions to clarify details and then convey that they understood the other person’s message.
Listening requires lots of mental energy to keep a service professional’s mind active and attentive to what a customer is saying. In the absence of energy, the mind drifts off to La La Land and there’s a good chance that when this happens, vital information is being lost.