skip to Main Content
HVAC Van Parking – Customer Experience

HVAC Van Parking – Customer Experience

Does the parking location of an HVAC Technician’s van or truck impact a customer experience? You betcha!

And this goes way beyond what we say and how we look. The below video says more in two minutes than I can write in a few paragraphs – you’ll get the soft skill idea straight away.

Customer Experience

In the above video, the technician’s customer service attitude was tainted by rationalization.  So what happens when people rationalize?

Very simply, rationalization occurs when people seek self-satisfying but incorrect reasons for their behavior. Parking closer to the house was self-satisfying AND it was incorrect. Rationalization causes people to justify behaviors, in themselves, that they often wouldn’t tolerate from others.

The best advice is to make every customer experience a good one.

Our Top 3 Customer Service Training Resources

Training & Managing System

Customer Service Training & Managing System

Click above image to learn more.

Training System

Customer Service Training System

Click above image to learn more.

Contractor Value Bundle

Contractor Value Bundle

Click above image to learn more.

Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

Leave a Reply

Your email address will not be published. Required fields are marked *


By submitting this form, you are consenting to receive marketing emails from: Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA, 19083, https://www.coscia.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Back To Top