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HVAC Customer Service Behaviors

HVAC Customer Service Behaviors

Among my clients, there remains one consistent factor: The good companies want to get better. During the last 16 years, I have only been hired by the best companies.

When I enter a new client’s facility for the first time, their optimism and effectiveness is unmistakable. “There’s something special going on here,” I usually think to myself. And yes, there is something special occurring there: It’s the secret sauce.

The below video features what companies should NOT do when service customers.

I have found very few business models possess anything really special in terms of products and services. The Secret Sauce, in my opinion, is the person at the helm. This is usually a company owner who has learned from both successes and failures. These past experiences can result in the secret sauce’s blend of humility and self-confidence. It is through this person that employees achieve outstanding synergy.

What is synergy? It is the creation of a whole that is greater than the simple sum of its parts. A company owner with the secret sauce builds a strong team, leads by example, and establishes a culture of excellence.

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Our Top 3 Customer Service Training Resources

Training & Managing System

Customer Service Training & Managing System

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Training System

Customer Service Training System

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Contractor Value Bundle

Contractor Value Bundle

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Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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