The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.
Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.
Thank you for this wonderful information. I teach at Lincoln college of technology in Denver co. I did not get a chance to go to the convention this year but I plan on next year. My Education supervisor gave me this demo disk from the convention in Vegas recently and I am really interested in getting everything you have to offer for trade schools. I would also like to extend an invitation to come to Denver and tour our amazing facility and possibly talk to our hvac students. Please let me know if that can happen and ill set it up. Thanks