A recent trek was loaded with activity while serving Eastern Propane and Oil in Rochester, New Hampshire. Hundreds of service professionals were trained in world-class customer service skills.

The best companies want to get better! They’re raising the bar with innovative ideas to help them to stand out among the competition. The best companies DO NOT want to blend in!

If last week was any indication, then my travel is going to be very busy this fall.  Many other companies seek the world-class advantage.

The best companies want to get better!

Eastern Propane & Oil employees learn about first impressions!

The best part of serving a quality company like Eastern Propane & Oil is that all levels of management, supervisors and front-line employees participate. Everyone sought fresh ideas and a new way to approach customer relationships.

It was abundantly clear to me that training at Eastern Propane & Oil is part of their culture.  It’s in their DNA.

My affiliation with a client usually begins with a one-on-one relationship.

This happened with Eastern Propane & Oil when Greg Krise and I began a customer service operations dialogue.  Greg is the Regional Manager for Eastern’s Rochester, New Hampshire facility.

The numerous e-mails, phone calls, questions, answers and curriculum refinement culminated in a successful consulting assignment.

With Greg Krise at Eastern’s Rochester facility.

Exceptional companies like Eastern Propane & Oil will continue to raise the bar, gain more customers and dominate their marketplace.  It is with much gratitude that I feel fortunate to serve terrific clients!