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How To Find Employees: Trade Schools And Mechanical Contractors

How To Find Employees: Trade Schools and Mechanical Contractors

How to find employees is a major concern among the mechanical contractors who I serve.  During the last year, workforce shortage complaints continue to arise during my seminars and client site visits.  The following anecdote may resonate with you.  Keep reading.

Three 19 year old plumbing apprentices sat in the front of the room during a recent customer service seminar.  They were mostly attentive and engaging.

Midway through the seminar, the apprentice nearest me, sitting in the aisle seat, got preoccupied with his smartphone and this piqued my interest.  “What are you doing there?” I asked.  His surprised grin told me everything I needed to know.  He was busted.

“Give me your smartphone,” I said jokingly.  He handed me his device and, within a split second, a text message appeared on the screen from the person with whom he was texting.  That person just happened to be his girlfriend and the message is not for public consumption.  I promptly show him the message and his face turned beet red.

My serious facial expression conveyed my disappointment and, after handing the device back to him, he promptly turned it off and put it away.

Does this millennial scenario sound familiar? It should among contractors who wonder how to find employees.

Anecdotes like this abound among our younger workforce and what is often required is a stable mentor to guide millennials onto the correct path.


His face turned beet red.

My serious facial expression conveyed my disappointment and, after handing the device back to him, he promptly turned it off and put it away.

Thankfully, I am privileged to meet hundreds of millennial apprentices from coast to coast.  Teaching soft skills to the younger workforce is a passion and, every now and then, I meet an apprentice who clearly rises above the fray.

Scores of trade school instructors have become close friends of mine during the last few years of traveling across the USA in my pickup.  Seeing our beautiful country up close and personal allows me to invest more time with people.  And it was during a recent trek that I learned how one trade school student benefited from soft skills training.  The student’s name is Deshia Peters from Tulsa Oklahoma.


First place champion, Deshia Peters.

When Deshia Peters got into his customer service groove, it was so good that it won him first place in a state SkillsUSA championship.

Pat Enoch and Jimmy Hawley are instructors at Tulsa Tech, in Tulsa Oklahoma, and they utilize my HVAC Customer Service Handbook in their soft skills curriculum.

Peters, a student at Tulsa Tech had done so well in the customer service portion of his class that instructors Enoch and Hawley, enrolled him in the SkillsUSA state championships, Customer Service Division.

SkillsUSA partners with students teachers and industry to promote a technical education with programs events and competition.  The Customer Service Division competition is recent and due to all the emphasis placed on workforce development and soft skills as key career factors.

Helping our younger workforce often requires a stable mentor to guide millennials onto the correct path.

This student’s first place state champion title, won him automatic entry into the national competition, where he finished third nationwide.

After graduating last June, Peters was hired by Airco Service in Tulsa.  I believe there are more millennials, just like Deshia Peters, who seek the guidance and wisdom of a patient mentor.

I spoke with Deshia over the phone and his humble and professional demeanor serves him well.

“I thought the competition was great because it allowed me to compete against the best in the country,” he said. “I’m grateful to my teachers, Mr. Enoch and Mr. Hawley, who motivated me to learn and compete.”

How To Find Employees

There are many folks who contributed to Deshia’s success (i.e. parents, teachers, mentors, etc.) and other young people would also benefit in the presence of patient, caring and nurturing adults.  The days of trying to find employees online free of charge are done.  There are more creative ways to recruit employees.

Today’s employee workforce shortage issues are real and new thinking and new partnerships are needed to resolve the problem.

More patience, mentoring and “tough love” is required to slowly and surely equip younger employees with the correct work ethic and tenacity.

Thinking back to my younger years, as a new employee, it was tenacity that served me best.  Tenacity is the willingness to keep going even when employees feel overwhelmed.


Deshia Peters with instructor, Jimmy Hawley.

Today’s workforce shortage issues are real and new thinking and new partnerships are required the resolve the problem.

how to find employees

On the job, with Deshia Peters.

The HVAC Customer Service Handbook gave me confidence and taught me to pause before answering a customer’s question. Listening is important. Customers are more cooperative when they feel understood,” he said.

I was delighted to hear him mention the importance of “the pause” during customer interactions.  This singular communication skill helps employees to not say what they may soon regret.  The practice of restraint is a powerful skill when applied during vital relationships among coworkers and customers.

Today’s workforce shortage among skills trade workers isn’t going to be resolved overnight.  It will take patience, caring and time.  Among the three aforementioned attributes, I’d say time is the most valuable.

So when the question about how to find employees comes up at your mechanical company, the answer should include more partnering with local colleges and trade schools.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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