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Helpful Alertness

Helpful Alertness

What Happens After Your Greeting?

CSRs convey much with a warm greeting and a smile, but it’s what happens afterwards that really matters. CSRs must reinforce their willingness to help and then do it. Watch this video to learn more.

Questions? Call 610-853-9836.

Have you seen my video on FIRST IMPRESSIONS?

If not, then CLICK HERE.

HVAC Customer Service Handbook
HVAC Customer Service Handbook

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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