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Gratitude Feels Great!

Gratitude Feels Great!

During a soft skills class at the College of Southern Nevada, students were urged to write about the skills they wanted to master. “Writing about a skill forces a person to think, research, draft an outline and internalize the subject matter,” I said. “If you want to be real good at a specific skill, write about it.”

Then Youssef Elkehel, a CSN student, took this advice to heart. He sent me a Thank You e-mail message which included his own written synopsis about customer service and soft skills.

I was impressed! Youssef conveyed his gratitude with his time, effort and creativity.

Gratitude is a terrific motivator. When students say “Thank You” in their own special way, I feel energized to keep going.

Youssef message was simple and eloquent: “You are a gift to all HVAC people. Thank you again.”

It doesn’t get much better than that!

Gratitude is a terrific motivator. When students say “Thank You” in their own special way, I feel energized to keep going.

Youssef message was simple and eloquent: “You are a gift to all HVAC people. Thank you again.”

It doesn’t get much better than that!

workforce development

Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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