Customer Service Expert
College Soft Skills Class – Taught to Mechanical Trade Students
Thousands of industry professionals gain competitive insight from our smart and lively videos, textbooks and curriculum. We help clients deliver enhanced customer experiences to those whom they serve.
The below video segments were filmed at Northern Virginia Community College during a special seminar. More than 150 colleges nationwide use our curriculum and instructional design materials.
Steve Coscia, President
Fuel
Setbacks are the fuel that propel us forward toward life success.
Brand
Balance between employee behavior and company brand matters.
Halo
Maximizing a Halo Effect enables employees to be more likable.
Value
Customer complaint about price means we haven’t explained value.
Questions? Contact Steve Coscia at 610.853.9836 or steve@coscia.com
Keep track of my travel calendar below and invite me to serve your company!
September 2023
- S
- M
- T
- W
- T
- F
- S
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- 27
- 28
- 29
- 30
October 2023- S
- M
- T
- W
- T
- F
- S
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- 27
- 28
- 29
- 30
- 31
November 2023- S
- M
- T
- W
- T
- F
- S
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- 27
- 28
- 29
- 30