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Follow Up Discipline

Follow Up Discipline

Why is FOLLOW UP so important?

Because if a customer does not hear back from you, they might make assumptions for the lack of follow up.  The below video explains this with an easy-to-understand, three-step discipline about following up.

HVAC Customer Service Handbook
HVAC Customer Service Handbook

Have you seen my video on FIRST IMPRESSIONS?

If not, then CLICK HERE.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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