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Flowcharts Explained In Less Than 2 Minutes

Flowcharts Explained in Less Than 2 Minutes

The below video says more in two minutes than a thousand words and numerous paragraphs.   Sometimes, there is no substitute for a brief illustration to drive home a specific lesson.  Enjoy!

As you can see, flowcharts add a sequential and methodical structure to your company’s processes. It doesn’t matter if the process is order entry or transferring phone calls; outcomes are more consistent and predicable when they are documented and inculcated.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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