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Dreaded Morning Customers

Dreaded Morning Customers

This new video about Dreaded Morning Customers is concise and informative.

What happens in the morning can often set the pace for the remainder of the day. Watch the video and learn.

Sometimes the most challenging customers call first thing in the morning. Why? Perhaps the customer had a problem the day before so, in an effort to get their situation resolved, they call early the next morning.

Worst yet. They’ve had all night to think about what they’re going to say – they’re locked and loaded. Conveying empathy is a good strategy for handling Dreaded Morning Customers.


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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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