This new video about Dreaded Morning Customers is concise and informative.
What happens in the morning can often set the pace for the remainder of the day. Watch the video and learn.
Sometimes the most challenging customers call first thing in the morning. Why? Perhaps the customer had a problem the day before so, in an effort to get their situation resolved, they call early the next morning.
Worst yet. They’ve had all night to think about what they’re going to say – they’re locked and loaded. Conveying empathy is a good strategy for handling Dreaded Morning Customers.