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Down South Again

Down South Again

In the above photo, the Dixie Gas & Oil folks wanted to show off their new truck wrap. They were just a few of the hundreds of professionals trained throughout the south during the last few weeks.  Today’s trade professionals want to do more than just differentiate. They want to differentiate with a noticeable difference.

Learning can be both fun and hard work. Innovative instructional design enables seminar attendees to immediately apply learned subject matter. I developed a new workbook and new teamwork exercises that help attendees with content retention.

“This crossword exercise is difficult,” one attendee complained.  “It’s supposed to be a challenge,” I answered. “By the time you finish the crossword exercise, you will surely know the subject matter.”

My new Customer Convenience seminar has been very well received among the best companies everywhere.

workforce development

Differentiate with a noticeable difference!

Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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