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Discreet Or Discrete?

Discreet or Discrete?

Customer Service professionals must have a command of language.  If you speak English, then greater care is required.

And people wonder why the English language is so confusing.  Should I say discreet or discrete?

It’s like walking a tightrope!

Ever consider homophones (words that sound alike but are different in meaning and/or spelling)?

And people wonder why the English language is so confusing.

Discreet means to show restraint in one’s behavior or speech. When people are discreet, they hold back the words on the tip of their tongue. Listening to that inner voice’s advice to not editorialize shows good judgement in most cases. Being discreet is a worthwhile behavior, especially during adverse service events.

To learn more about editorializing and technicians who talk too much, CLICK HERE.

Discrete refers to items that are distinct or separate. An example might be when a technician organizes his tools into discrete toolbox drawers (i.e. “The plumbing apprentice was able to quickly find the wrench because tools were kept in discrete bins.”)

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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