skip to Main Content
Passion For Excellence

Passion For Excellence

Pat Davison is Delaware Propane‘s general manager and he REALLY cares about people. What makes Pat so special is that he invests in his employees.

I first met Pat at a National Propane Gas Conference in Nashville, Tennessee.  His daughter, Katie, was also in attendance and their collective energy and enthusiasm was immediately contagious.

The best thing about my work is serving companies with a terrific company culture.

A definition of culture is “the quality in a person or society that arises from a concern for what is regarded as excellent in arts, letters, manners, scholarly pursuits, etc.”

I like this definition because it is concise and comprehensive enough to include the key phrase “concern for what is regarded as excellent.” If we drill down even further into this phrase, the word concern is the clincher. A person’s concern for others implies the presence of empathy, and it is empathy that motivates employees to put others’ needs ahead of their own. Going the extra mile for a customer or coworker is a manifestation of concern and empathy.

The word concern also entails leadership excellence in an emotional and gut-level style of management that employees just can’t ignore. The way a leader treats employees, customers, and suppliers becomes a visible example for others to emulate. The “do as I say, not as I do” approach to leadership does not work for the long haul, because it is incongruent to service excellence.

workforce development

With Pat Davison.

The cumulative behavior of all employees (managers, technicians, and office staff) creates a company’s culture. Culture involves a shared and learned system of values, beliefs, and attitudes that shape and influence behavior. It is implied that people learn from each other through their shared experiences.

Congratulations to Pat Davison for inculcating a terrific culture of excellence.

Where Am I Going Next?

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

Leave a Reply

Your email address will not be published. Required fields are marked *


By submitting this form, you are consenting to receive marketing emails from: Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA, 19083, https://www.coscia.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Back To Top