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The “Dear Mom” Strategy

The “Dear Mom” Strategy

The below video was captured during a recent trek.

The weirdest thoughts and ideas pop into my head while I’m driving. Does this happen to you?

This video features the “Dear Mom” strategy.

Did you like this video?

Watch another video about the importance of LISTENING SKILLS.

Where is Steve Going Next!

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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