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Customer Service Training & Consulting

Customer Service Training & Consulting

The below promotional video is a synopsis about how I serve clients.  Companies that are already very good seek ways to get even better.  My clients are among the industry’s best in serving their customers.

Call me at 610-853-9836 or e-mail me at [email protected] with questions.


Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.

  • Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
  • Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
  • Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.

Take Steve's Online Courses

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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