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Customer Service Training & Consulting

Customer Service Training & Consulting

The below promotional video is a synopsis about how I serve clients.  Companies that are already very good seek ways to get even better.  My clients are among the industry’s best in serving their customers.

Call me at 610-853-9836 or e-mail me at with questions.


Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.

  • Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
  • Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
  • Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.

Take Steve's Online Courses

Call me at 610-853-9836 to schedule a site visit for employee training and consulting!

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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