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Customer Service Perspective

Customer Service Perspective

What happens when you are the cause of conflict?

During times like these, a little inner perspective is required.  The below video shares a brief and profound Customer Service Perspective lesson for service professionals.   Seeing the bigger picture of what is happening delivers greater perspective.  Doing what is counter-intuitive can result in more perspective and less stress.

These underlying interests align with the highest priority among customer service leaders, namely – get more things done right the first time.

During my seminars, I urge attendees to resolve conflict when things go wrong.  And mishandling conflict often begins with what happens inside of us and this includes our perspective.  Yes, sometimes we get in our own way by being preoccupied with ourselves and this can make things worse.

This illustration is a visual metaphor that depicts our journey on the highway of life.  On this highway, people learn, grow move forward and every now and then, obstacles arise just like the truck in the video.

workforce development

A lack of perspective can result in a mental blind spot or scotoma during which a person is unable to see personality traits in themselves that are obvious to others.  In the same way that the truck, in the video, blinded the blue car driver from constructive opportunities, mental blind spots inhibit our ability to see the big picture.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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