What happens when you are the cause of conflict?
During times like these, a little inner perspective is required. The below video shares a brief and profound Customer Service Perspective lesson for service professionals. Seeing the bigger picture of what is happening delivers greater perspective. Doing what is counter-intuitive can result in more perspective and less stress.
These underlying interests align with the highest priority among customer service leaders, namely – get more things done right the first time.
During my seminars, I urge attendees to resolve conflict when things go wrong. And mishandling conflict often begins with what happens inside of us and this includes our perspective. Yes, sometimes we get in our own way by being preoccupied with ourselves and this can make things worse.
This illustration is a visual metaphor that depicts our journey on the highway of life. On this highway, people learn, grow move forward and every now and then, obstacles arise just like the truck in the video.
A lack of perspective can result in a mental blind spot or scotoma during which a person is unable to see personality traits in themselves that are obvious to others. In the same way that the truck, in the video, blinded the blue car driver from constructive opportunities, mental blind spots inhibit our ability to see the big picture.