World Class Service

The entire video is contained here in one viewing – about 27 minutes.

This lesson contains the world class behaviors that enable service operations to achieve world class stature. The video instruction and video animation make this lesson lively and informative.

The front line strategies in this lesson focus on vocal subtleties that improve a service professional’s presentation. Subtleties such as pace of speech, tone of voice, vocal melody and verbal junk all perform a role in how you are perceived by customers.

Listening skills are also a key factor, especially among service team members. Teams get more done working together than working apart.