Video One
This first chapter contains proactive service management disciplines using innovative instructional design delivery.
The disciplines described in this video include the difference between management and delegation, employee development, process innovation and cause & effect problem solving methodology.
Learning to prioritize daily tasks and train employees to do likewise is a key management strategy. The cumulative impact of employees focusing on high-priority work transcends a service operation to new heights.
Video Two
This second chapter contains proactive service management disciplines using innovative instructional design delivery.
The disciplines described in this video include the difference between management and delegation, employee development, process innovation and cause & effect problem solving methodology.
Learning to prioritize daily tasks and train employees to do likewise is a key management strategy. The cumulative impact of employees focusing on high-priority work transcends a service operation to new heights.
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