The First Impression
The first chapter of this video is a comprehensive soft skills lesson for service professionals looking to boost their customer relationships.
In this video, you will learn how preparation enables you to speak with a level of certainty that customers will see and hear.
First impressions matter and customer are influenced by whether or not you like your job and this behavior is a valuable soft skill. What you convey during the first few seconds of a customer interaction will be the customer’s final decision about YOU and the COMPANY that you represent.
Balancing Empathy & Expertise
The second chapter of this video is a comprehensive soft skills lesson for service professionals looking to boost their customer relationships.
In this video, you will learn how preparation enables you to speak with a level of certainty that customers will see and hear.
First impressions matter and customer are influenced by whether or not you like your job and this behavior is a valuable soft skill. What you convey during the first few seconds of a customer interaction will be the customer’s final decision about YOU and the COMPANY that you represent.
Averting Blame, Stress & Retaliation
The third chapter of this video is a comprehensive soft skills lesson for service professionals looking to boost their customer relationships.
In this video, you will learn how preparation enables you to speak with a level of certainty that customers will see and hear.
First impressions matter and customer are influenced by whether or not you like your job and this behavior is a valuable soft skill. What you convey during the first few seconds of a customer interaction will be the customer’s final decision about YOU and the COMPANY that you represent.
Listening & Cognitive Capture
The fourth chapter of this video is a comprehensive soft skills lesson for service professionals looking to boost their customer relationships.
In this video, you will learn how preparation enables you to speak with a level of certainty that customers will see and hear.
First impressions matter and customer are influenced by whether or not you like your job and this behavior is a valuable soft skill. What you convey during the first few seconds of a customer interaction will be the customer’s final decision about YOU and the COMPANY that you represent.
Phone Voice Mail Rudiments
The fifth chapter of this video is a comprehensive soft skills lesson for service professionals looking to boost their customer relationships.
In this video, you will learn how preparation enables you to speak with a level of certainty that customers will see and hear.
First impressions matter and customer are influenced by whether or not you like your job and this behavior is a valuable soft skill. What you convey during the first few seconds of a customer interaction will be the customer’s final decision about YOU and the COMPANY that you represent.
Thank your for watching Contractor Soft Skills
Invite Steve Coscia to speak at your next association meeting or at your company’s education day.
Call him at 610-853-9836 or view his travel schedule.
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