Do you know any convenient listeners?
The person who speaks can minimize convenient listening in others by being more concise and saying less. Conveying too much information causes a convenient listener to only hear what they like. Say less, not more.
Among the many ways in which people communicate with customers and coworkers, listening is the communication skill that impacts relationships more than any other. In business, better relationships means more likability and customers want to do business with people they like.