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Convenient Listeners

Convenient Listeners

Do you know any convenient listeners?

The person who speaks can minimize convenient listening in others by being more concise and saying less.  Conveying too much information causes a convenient listener to only hear what they like.  Say less, not more.

Among the many ways in which people communicate with customers and coworkers, listening is the communication skill that impacts relationships more than any other. In business, better relationships means more likability and customers want to do business with people they like.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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