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Workforce Development

The Personal Touch

Personal notes and letters go a long way towards conveying a special message. After a recent client assignment, a personal "thank you" letter arrived in my mailbox.  This made for a memorable experience. Watch the below 45-second video about the…

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Workforce Development

Being In The Moment

Earlier this year, I learning about being in the moment while speaking at ACCA's annual conference, The IE3 Show, in Washington, D.C. My scheduled speech time was 2 pm, which is the dreaded after-lunch slot. Speeches delivered immediately after lunch…

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