September is National Piano Month. It's a terrific time to merge music and telephone skills. Take a minute to watch the video and enjoy an innovative approach to self improvement. This rendition of Tenderly will make you smile.
Why is FOLLOW UP so important? Because if a customer does not hear back from you, they might make assumptions for the lack of follow up. The below video explains this with an easy-to-understand, three-step discipline about following up.
Why is REWORK so wasteful? There’s an old customer service expression about note taking and capturing details. It’s one for the ages because it’s simplicity is so profound. What’s the quote? Simply this: The person with the best notes always…
Who do first impressions matter? Because customers who like you are more likely to tell their friends and relatives about you. This is the least expensive marketing available – it’s called positive word-of-mouth marketing and it’s free. On the contrary,…
The words & weapons of teamwork are more pervasive than we might think. Sometimes the most important customers we serve are our coworkers – these are internal customers. The way employees treat each other is all part of a company’s…
Following up is the least expensive and most valuable of all customer service behaviors. When I travel, clients and their employees love to share their own customer service nightmare stories. These might a retail situations at the local grocer or…
When customers decline a service professional's recommendation, this must be documented for future reference. The person with the best notes always wins. A service professional's paperwork should be complete, especially when customers decline a vital parts replacement. This way, if…
My last video of 2019! You're going to enjoy this. It has been a fun year. I'm thankful for family and friends and the wonderful clients who invited me to serve their companies in 2019. My best wishes for much good…
Bryant & Stratton College with help from Wakefield Research reported that a reality gap exists among U.S. adults age 18 to 34 regarding soft skills and employment. Based on the research, 18 to 34 year olds do not understand the importance…
