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California Bound

California Bound

I’ll be leaving in a few days.

This trek begins in Washington DC, where I am speaking at ACCA‘s IE3 Show.  Then I am heading west.  Yesterday, two California clients booked March seminar dates.  CLICK HERE to see my calendar.  More clients have contacted me about site visits and those dates will be finalized soon.

I am passing through the Midwest and Southeast.  If your are in these regions, then let’s talk.  My phone is 610-853-9836.

The photo on the right is with HVAC friends after my ACCA IE3 Show speech.  What a fun time.

The audience participated in a Customer Service Jeopardy game as an interactive learning exercise.

More photos will follow as I receive them.

The next morning, I started heading west to Indiana.

workforce development
workforce development

Making good time on I-70.

When I arrived in Kansas City, my friend Eric Kjelshus invited me to dinner. Eric has boatloads of technical experience which he shares generously when he teaches industry professionals.

Eric and I had a wonderful time catching up and telling stories.

The benefits of driving the interstates include times like this.

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Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

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