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At Long Last, We Meet

It was in 2006 that William Johnson and I became pen pals.

Friendship comes easy when two baby boomers share similar values about quality and  serving others.

William is a technician for the city of Torrance, California.  He serves his community.  At night, he teaches HVAC at El Camino College.  William’s technical expertise and benevolent demeanor serve his students well.

The inception of our friendship occurred in 2006 when William’s El Camino supervisor requested that he teach customer service and soft skills in addition to the technical curriculum.  William’s search for resource material led him to my Customer Service Handbook and thus began a friendship during which we shared lessons and PowerPoint slides.

Then… it happened.

A client asked me to emcee a trade conference in Long Beach California (just a few miles from Torrance).  This led to William and I scheming about how we could synchronize our schedules so that El Camino could host my soft skills class.  William made it work.

Meeting William in person was fun.  I couldn’t have dreamed of a better way for two guys to meet in person after years of correspondence.   See for yourself.

At long last we meet.  Bill Johnson and I.

El Camino College students and faculty pose with me after the Soft Skills class.

Steve Coscia

The road from professional musician to thirty-year customer service veteran to best-selling author and speaker is not a typical career path, but Steve Coscia may have started a new trend.

Coscia is one of the most widely published and quoted authorities in the customer service industry. He has published more than 200 articles, four books and a series of training DVDs. His college curriculum is taught at institutions of higher learning throughout the United States and Canada.

This Post Has One Comment
  1. Dear Steve,

    Just read your blog. I cannot say thank you enough for sharing your time with me and my class and of course your kind words. I wish you good health and safe traveling. Until we meet again.

    Bill

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