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Steve Coscia

Follow Steve Coscia, CSP

Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. Both commercial and residential contractors gain valuable insight from Steve’s soft skills seminars.

Steve’s frequent television appearances make him the ideal spokesperson for the service industry. A partial list of companies that use his customer service strategies includes Daikin, Carrier, Bryant, Dell Computer, Motorola and Milwaukee Power Tools.

His Soft Skills Curriculum is taught worldwide at colleges and career centers. Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their commercial and residential contractor members.

Coscia’s clients make more money through better customer retention, increased upselling and heightened awareness to how stress can limit productivity and effectiveness.  Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.

An avid researcher of customer service trends, Coscia conducted one of the industry’s first studies of stress in the customer service environment. This survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications. His books, videos, audio programs and e-learning have helped thousands of customer service professionals.

Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide.

Coscia resides in the Philadelphia area with his wife and son.  He completed the Marine Corp Marathon in 1991 and he ran the Philadelphia Half-Marathon five times. When he is not writing or speaking, Coscia enjoys riding motorcycles and he likes the outdoors. In past days, Coscia was a professional musician and he still enjoys playing music and having fun.

The CSP is the highest earned designation for professional speakers worldwide.

What Clients Are Saying

Customer Service Over the Phone has been a helpful tool in training, not only our guest relations staff, but employees who serve internal customers.

Sherri L. Nelson

I have read your book “Customer Service Over the Phone” twice and found it so complete and full of common sense approaches that I have supplied copies to all of our 28 CSR Managers.

Ronald A. Bath

I have found that your professional demeanor and ability to resolve problems has been one of the best that I have encountered.

Dennis Taku

I have personally gained valuable knowledge from your book, CUSTOMER SERVICE OVER THE PHONE.  Thanks again for your commitment to customer support.

Mike Craddock
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